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Last updated: March 15, 2026
At Empire Fit, we want you to feel confident in what you order. If something isn’t right, we’re here to help.
We offer returns within 14 days of delivery.
To be eligible for a return, your item must:
be unworn, unused, and in original condition
have all original tags attached
be returned in its original packaging
include proof of purchase
To request a return, please contact us at support@empirefit.com.au.
Returns must be approved before being sent back. Items returned without first contacting us may not be accepted.
Return requests should be sent to:
Leksi Vuksan
Parcel Collect 10268 58982, Metropol Shopping Centre
Shop 1/738 Creek Road, Mount Gravatt East, QLD, 4122
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping. We recommend using a tracked shipping method, as Empire Fit is not responsible for returns lost in transit.
Please inspect your order as soon as it arrives and contact us promptly if:
your item is damaged
your item is faulty
you received the wrong item
Email us at support@empirefit.com.au with your order number, a description of the issue, and photos where applicable, so we can assess the problem and amend it.
We do not accept returns for:
gift cards
final sale or clearance items
custom, personalised, or made-to-order products
any item marked as non-returnable at the time of purchase
If you’re unsure whether your item is eligible for return, please contact us before sending it back.
If you require a different size, please contact us within 14 days of receiving your order at support@empirefit.com.au. Exchanges are subject to stock availability. Items must be unworn, unused, and in original condition with tags attached in order to be eligible for an exchange.
If the requested size is unavailable, we may offer a store credit or refund where applicable.
Once your return is received and inspected, we’ll let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@empirefit.com.au.